The vision was to empower small and medium-sized logistics partners in India by providing them with the technological tools and capabilities needed to compete on equal footing with larger logistics companies and a comprehensive solution. This included enhancing operational efficiency, expanding service offerings, and increasing market competitiveness.
Product Development
Confusion in Managing Multiple Consignments: Bikers often struggled to prioritize tasks, leading to inefficiencies.
Lack of User Exploration: Information was not readily available, leaving Bikers unsure of their options.
Literacy Barriers: Many users may not understand logistics jargon such as "First Mile," "RVP," or "RTO."
Space Constraints: Bikers often arrived at pickup locations only to find shipments exceeded their carrying capacity.
Recognition Deficits: Many users felt unrecognized and unappreciated for their efforts.
Human Errors in KYC Processes: Inadequate verification processes led to potential errors.
Communication Issues: Bikers were often unaware of updates to consignments.
Delivery Time Familiarity: Bikers lacked understanding of “Same Day Delivery” (SDD) and “Next Day Delivery” (NDD).
Connectivity Challenges: Riders sometimes faced connectivity issues at pickup locations, complicating OTP verification.
To address these challenges, we implemented a suite of innovative solutions:
It's like they are our tech partners. We always come to AppOctet with any tech related projects and issues. One of the favorite aspects of working with AppOctet is their team is great. They handled everything perfectly. We will be their clients for years to come and recommend to others. The interaction was and still is wonderful.