How we helped
to
overcome
100s of operational challenges
through a centralized system
About the client
Kesari is among the top travel assist companies in India. With over 35 years of experience in the travel industry, it has established itself as a backbone of the industry. Kesari has successfully served millions of customers by catering to their diverse tour and travel plans.
Industry
Tours and Travel
Business type
Enterprise
Their vision
The vision was to build a Travel Assistant Platform that streamlines enquiries, bookings, and payments for sales, operations, and destination management teams with Automation to drive Business Growth.
Industry
Tours and Travel
Services
Product Development
the challenges
Tailoring package enquiries and managing bookings according to client preferences
Designing a traceable engine for enquiries and booking management to establish a unified source of information
Implementing a multi-currency system for all trips
Efficient management of Destination Management Companies (DMCs) in various time zones
Creating a dashboard for the founder or management team that provides an overview of the business and analytical insights for informed decision-making.
Utilizing machine learning or OCR technology to extract passport data, eliminating human error and ensuring compatibility with all passport types globally.
Monitoring email communications related to enquiries and bookings to safeguard business interests.
How we built their idea into a product
Our methodology entailed conducting thorough research, brainstorming, and analyzing the user flow and stakeholder involvement throughout the booking process to optimize workflow and enhance stakeholder efficacy.
We interviewed each and every department periodically to understand their day to day activity in their job role.
Subsequently, we devised a comprehensive technical architecture plan and promptly commenced its implementation.
Features Highlight : Enquiry & Booking Engine, RFQ & Quotation Management ,Visa Management, Finance & Accounts Management, Payments with automation, AI based Document management
The forthcoming features we are currently building : Travel Chatbot, Group Tour Management, 3rd Party Integration
The Impact
From Concept to Reality
Technology used
What Our Client Says
App Octet is our tech delivering partner for our travel
assistant platform, Strawberi. They have helped us streamline
our process and experience for customers, which has made our
platform efficient and automated all our work. The Appoctet team
is doing a great job and their support has been consistent.
Join the ranks of satisfied clients, Contact us for a free consultation
